Terms & Conditions

 

Warranty Terms

Warranty is subject our manufacturers terms and conditions.  All items must be assessed by manufacturer.

Basket World warrants that products are free from defects from manufacture. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Products are made according to the manufacturer standards. With normal use, they will give you many years of satisfaction.  The manufactures give you a warranty against manufacturing and material defects from the date of purchase of your product. The manufacturers strongly recommend washing products by hand. 
Wear and discolouration, because of cleaning are not covered by the warranty.

Manufactures warranty does not cover the consequences of normal wear and tear, overheating or other misuse.  

If, despite all good care, you experience a problem that is covered by warranty, you can return the product together with the proof of purchase to Basket World. Postage is the responsibility of the claimant. Please contact Basket World before returning the item. sales@basketworld.com.au

All warranties are subject to our suppliers’ warranty and terms and conditions.

Refunds / Exchange

If items need to be returned / exchanged postage is the responsibility of the consumer. This is for the item to be returned to Basket World and for the new item to be posted to customer. New item will not be sent until postage has been paid.

Items are to be returned within their original complete packaging and warranty / information cards and undamaged box etc.  Products are not to have been used in any way. Item must be received by Basket World in original condition. Any damage incurred when being returned due to transport or improper packing will be at the consumers own risk and expense.

Refunds will be made less fees charged by payment apps.  

Pricing Policy

All prices shown on Basket World web site are subject to change without notice, and the pricing on this website supersedes any printed or electronic advertising or pricing.  Please Note: Basket World happily complies with all terms as set out in the Australian Consumer Law.  All effort is put into keeping prices and information correct and up to date.  Mistakes do happen, and if pricing or information is incorrect on our website, we will:
A / Immediately withdraw the goods from sale, until we can correct the error,
and
B / Advise you of this error, prior or after processing any payment.

Shipping and delivery:

All orders are shipped from our site within 1-2 business days of order being placed and payment cleared. Packages may be faced with delays beyond our control due to carrier delays.

We use Australia Post and use their signature on delivery option.

You will receive an email with your receipted invoice and parcel tracking number once items have been shipped.

If you use a parcel locker, signature on delivery cannot be used and the items will be sent with tracking only.

Please note, some boxes maybe opened for quality inspection before shipping.

We Offer Delivery Australia Wide & Local Pickup

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Pickup Location
Click & Collect

170 Yan Yean Road
Plenty Victoria 3090
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Contact Us

sales@basketworld.com.au

0420 949 905

Please note that some times I'm unable to answer the phone so please leave a message or send me a text and I will get back to you thank you Terry